Payment and Security

We have a very secure system in place to make sure your payments are safe. loveframed out-sources credit and debit card handling to SagePay – the UK’s largest independent internet payment gateway. We do not store any of your payment card details on our internal systems.


Are my payment card details safe?

We are committed to ensuring you can shop securely on our site. We use industry standard SSL technology to encrypt any sensitive personal information. Our payment process is handled by Sagepay which means we benefit from their integrated fraud screening tools and the highest level of card data security available as Sagepay are PCI DSS Level 1 compliant.

Do you have ‘Verified by Visa’ and ‘Mastercard Securecode’?

loveframed are very happy to use these 3D Secure services introduced by the banks to make your online shopping even safer. Once you have input your card details you may be directed to a screen where you will be invited to set up a secure password which is known only to you and your bank, and all your future transactions online will require you to input this password (similar to the PIN you use in-store) as a final step to authenticating your payment.

What payment cards do you accept?

We accept the following cards:

Why has my payment card been declined?

Usually this happens because of a mistake in the typing in of your details. Please check you have filled in your card details accurately, and also that your billing address is the address to which the card you are using is registered. If you still encounter a problem please contact your card service provider.

How do I use my Gift Voucher?

Click here for full details of our Gift Vouchers and how to use them.

How do I use Voucher Codes?

On your Shopping Bag page you will see a Voucher Code box. If you type in your code here the subtotal of your order before delivery or Gift Service will be adjusted accordingly.

Can I use Gift Vouchers and Voucher Codes against any products?

Yes, but you can only use one Discount Voucher Code per order.