Terms & Conditions

  • 1. Our Commitment to You

    We all at loveframed want you to enjoy your entire shopping experience with us and be delighted with our products and service. We promise to do our utmost to ensure this is the case and we will respond promptly and positively to all your questions and any requests for help. In the unfortunate instance that you are disappointed in any way, we will do our very best to put this right promptly and in an efficient and friendly way as we value all our customers and want to retain your confidence in us.

  • 2. Who we are

    loveframed LLP is a Limited Liability Partnership registered in England (Registration No. OC380289) and our registered office is at The Vaults, 1-2 Bartlett Street, Bath, BA1 2QZ. Our VAT no. is 154446900

  • 3. Our Terms and Conditions

    These terms and conditions define your use of the loveframed.com website and service. loveframed may change or delete any terms and conditions at our discretion and at any time. Any changes will be notified in this section on our website. Our Terms and Conditions are to be interpreted according to English Law and any disputes arising between us shall be resolved accordingly.

  • 4. Acceptance of our Terms and Conditions

    Use of the loveframed.com website means you will be deemed to have read and accepted these Terms and Conditions. Should any of our Terms and Conditions be unacceptable to you please contact us in a way that suits you, and prior to placing an order at loveframed.com.

  • 5. The Contract Between Us

    We will accept and process your order following receipt of full payment. Your payment method will be debited at the time you place your order. We will notify our acceptance of your order by e-mail to the e-mail address given to us in your order details. At this point your order and its fulfillment by us becomes a legally binding contract between us.

  • 6. Your Right to Cancel

    In accordance with the Distance Selling Regulations you may cancel your order up to 7 working days from receipt of the goods. You should notify us by e-mail that you wish to cancel your order and you should return the goods to loveframed as soon as possible and not later than 30 days from order.

    Once you have notified us in this way we undertake to refund to the same credit card used for your payment, all sums deducted by us for goods and delivery. This will be refunded as soon as possible but not later than 30 days from the date of order.

    • 6i. Exclusion to above

      If our Gift Service has been selected, you may still cancel your contract as above and receive a full refund for the photo frame and delivery costs . However we reserve the right to retain the cost of personalised photo printing and gift packaging as this constitutes a bespoke service.

  • 7. Limit of Liability

    If you cancel the contract between us, our liability to you shall be limited to all or any of the following , as applicable to each individual case:

    • To replace defective or damaged products
    • To supply substitute products, with your prior agreement
    • To redeliver any missing items
    • To refund the amount paid by you for the products and delivery

    No additional compensation of any kind, monetary or in goods will be due to you. loveframed LLP shall not be liable for any indirect or consequential loss, damages or expenses howsoever arising out of any problem you notify to us with reference to this contract between us.

  • 8. If We Cancel

    We reserve the right to cancel the contract between us in the unlikely event that we do not have available stock, or delivery is not possible to the required area or within the desired timeframe. If we cancel the contract between us we will notify you by e-mail and will refund the total sum paid by you for the contract as soon as possible, and not later than 30 days from order. No further compensation will be due from us.

  • 9. Our Prices

    The prices of all our products are shown clearly on our website and are inclusive of VAT. Delivery charges are payable in addition and are added at Checkout when the delivery option is selected. They are also inclusive of VAT. Our prices may be subject to change at any time.

  • 10. Our Product Descriptions

    The photographs and descriptions of all our photo frames are intended to give a true impression of our products but are not intended to be binding. Many of our products are made of wood, leather and other natural materials that have slight variations in pattern or tone. These variations are not defects but are part of the nature of the material.

  • 11. Photo Uploads

    It is your responsibility to ensure that any photo you upload for inclusion in our Gift Service is your own property and does not infringe or violate any copyrights, trademarks, or property rights of a third party. You must ensure it can in no way be considered offensive or obscene, and it must not transmit any software virus or other computer code able to damage the functionality of the loveframed website.

    Your use of the photo upload feature is deemed to confirm your acceptance that all photos are the responsibility of the person who uploads them. loveframed does not control the content uploaded to the site and cannot guarantee the nature of this content. You therefore agree that you fully and personally indemnify us against any liability associated with any photo you upload to our site. loveframed will not be liable in any way for any loss or damage of any kind caused as a result of any content uploaded to the site.

  • 12. Intellectual Property Rights

    The loveframed.com website is protected by copyright and trademarks and may not be reproduced, modified, copied or distributed in any form for commercial purposes without prior written permission from a Senior Executive of loveframed.